George S
Bellaire, MI | 2022 GMC TERRAINMay 25, 2023
The entire experience was pleasant. The dealership performed the annual maintenance in about 30 minutes. Then i was on my way for other things.
Response from Bill Marsh Buick GMC
May 26, 2023George, thank you so much for your positive comments about Bill Marsh Buick GMC! If you have any further questions, please give us a call. We're always happy to help!
William C
Traverse City, MI | 2016 GMC 1500 SierraMay 18, 2023
Like coming to your place but yesterday I felt like I was being rushed and hurried thru. Didn’t like the feeling, didn’t have that homey feeling….
Response from Bill Marsh Buick GMC
May 18, 2023William, thank you for taking the time to leave us your honest feedback. Please contact us at (231) 668-9159 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Frederic M
Traverse City, MI | 2017 GMC YukonMay 16, 2023
Savanah did a great job keeping me up to date and overseeing my vehicles work.
Response from Bill Marsh Buick GMC
May 16, 2023Frederic, your satisfaction is important to us, so we want to sincerely thank you for choosing Bill Marsh Buick GMC and we hope to see you again soon!
Thomas W
Fife Lake, MI | 2022 GMC 1500 Sierra LimitedMay 4, 2023
Went in for a 4x4 and transfer case fluid swap, and dropped off the truck, went to lunch, and by the time I was back from lunch my truck was done. Chris did an amazing job and very efficient! He got me in and out. Highly recommend
Response from Bill Marsh Buick GMC
May 5, 2023Thomas, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you, and have a fantastic day!
Mark K
Traverse City, MI | 2021 GMC YukonMay 2, 2023
Everything was exceptional - one down fall. I had a gratis car wash - when scheduled appointment I had stated that I had a flyer for it. It was late Friday afternoon when picking up, did not notice. But the car wash , sorry, honestly looked like a child just sprayed a sprayer. Up & down swirls. I know I shouldn’t complain since it was free, but it actually looked worse then better. Other than that - I’m happy with all other services
Response from Bill Marsh Buick GMC
May 6, 2023Mark, Thank you for taking the time to send your review. We apologize your experience has fallen short of what we expect at Bill Marsh. It is never our intention to not meet or exceed our guest’s expectations. It is never our goal to have an unsatisfied customer. Thank you again for your feedback. We will share this with our team, and it will be used to make us better. – Bob R
Frederick S
Bellaire, MI | 2023 GMC YukonApril 30, 2023
Matthew Huie was pleasant to work with. There were no timing or pricing surprises and we like our new vehicle.
Response from Bill Marsh Buick GMC
May 1, 2023Frederick, we're happy you found our staff to be so supportive during your experience here at Bill Marsh Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
Linda G
Traverse City, MI | 2021 Buick Encore GXApril 24, 2023
People were courteous, professional and did the service in a timely manner
Response from Bill Marsh Buick GMC
April 25, 2023Linda, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Patricia G
Traverse City, MI | 2013 GMC TerrainApril 19, 2023
As always as good experience but my oil plug needed replacement and they should have told me that before they replaced it. It added it the bill without me expecting it.
Response from Bill Marsh Buick GMC
April 19, 2023Patricia, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Linda S
Traverse City, MI | 2014 Buick EnclaveApril 7, 2023
Used express service - work was done with little wait time
Response from Bill Marsh Buick GMC
April 7, 2023Linda, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
Richard K
Interlochen, MI | 2019 Buick RegalApril 6, 2023
Heather and Max took care of both our Buick and GMC on this visit. They are always accommodating and so kind and we appreciate that so much. Thank you.
Response from Bill Marsh Buick GMC
April 6, 2023Richard, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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